"Care Talk has radically changed how I listen to others. Now, by responding to what I hear, keeping the spotlight on who's speaking and not changing the direction of the conversation with my well-intentioned, but interrupting questions, people feel much more understood when speaking to me. Shannon trained our leadership staff in these principles and I have recommended and provided the book to both nonprofit and for-profit business leaders. It's an outstanding book that has broken into the top five most-impacting books I've ever read."
—Terry Egan, Former President and CEO, Hearthstone Communities.
“I have been teaching my clients - or rather, trying to teach my clients - reflective listening for the last 20 years or so with mixed results. I read Care Talk 2 weeks ago and have recommended it in every class and to every client since. That will continue. I'm ordering extras to have on hand. Well-written, amusing, and easy to read, Care Talk – Untangling Great Communication will change relationships.”
—Susan Tracy-McDaniel, Parenting Coach and EFT Practitioner
“I found the Care Talk workshop to be instantly useful. When the Care Center staff and volunteers went through this training, I was very pleased with the result. I personally took the skills learned and put them into practice both at work, with staff and Care Center guests, and at home, with friends and family. Shannon’s teaching style was easy to follow and the experiential portion of the workshop made the theory accessible and real. This was time and money well-spent.”
—Josie Guth, Director of Local Compassion and Justice, Willow Creek Community Church
“The Care Talk workshop opened my eyes to how I can improved communication with family, business colleagues, and the people with whom I interact as a volunteer. It is a whole new way to think and speak. I wish I had known these skills sooner.”
—Todd Sloan, District Manager, Linear Technology Corporation
"The Care Talk Training and corresponding book will help you and all of your significant relationships learn how to respond to what you hear, not what you think about what you hear. When you learn and use the techniques available through Care Talk, there will be noticeable differences in your relationships. Feeling heard is tantamount to being valued and who doesn’t want to be valued? Offering this training to the Global Leadership Summit operation and production teams was a value- add experience they are now using within their own environments.
Shannon Plate communicates this training with passion. She will help you, and those you influence, make relationships of all kinds thrive."
—Rhonda Jenkins, The Global Leadership Summit Satellite Manager, Willow Creek Association